prBAS ISO/IEC 30105-8:2026

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO

General information

Status:Project

Number of pages:25

Adoption method:Korice

Language:engleski

Edition:1.

Realization date:19.11.2025

Forseen date for next stage code:26.11.2025

Technical committee:BAS/TC 1, Information technology

ICS:

35.020, Information technology (IT) in general

Abstract

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.

Lifecycle

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Original document and degree of correspondence

ISO/IEC 30105-8:2022, identical

Work material

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