| Standardization field | Basic standards |
|---|
| Technical committee | BAS/TC 3- Quality management and quality assurance |
|---|
| Term (EN) | complainant |
|---|
| Definition (EN) | person, organization (3.8), or their representative,
making a complaint (3.3)
NOTE 1 In this International Standard, customers who
refer their complaints to a provider in the fi rst instance
are also considered to be “complainants”.
NOTE 2 This defi nition clarifi es the defi nition given in ISO
10002, in that a representative can represent a person or
an organization. |
|---|
| Term (FR) | |
|---|
| Definition (FR) | |
|---|
| Term (DE) | |
|---|
| Definition (DE) | |
|---|
| Term (BS) | |
|---|
| Definition (BS) | |
|---|
| Term (HR) | |
|---|
| Definition (HR) | |
|---|
| Term (SR) | podnosilac prigovora |
|---|
| Definition (SR) | osoba, organizacija (3.8), ili njihov predstavnik koji
podnosi prigovor (3.3)
NAPOMENA 1 U ovom međunarodnom standardu korisnici
koji upućuju prigovor posredniku na prvoj instanci takođe
treba da budu razmatrani kao ,,podnosioci prigovora“.
NAPOMENA 2 Ova defi nicija pojašnjava defi niciju datu u
ISO 10002, u kojem predstavnik može predstavljati osobu
ili organizaciju. |
|---|
| Date | 2016-02-23 |
|---|
| Standards | BAS ISO 10003:2009 |
|---|
