| Standardization field | Basic standards |
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| Technical committee | BAS/TC 3- Quality management and quality assurance |
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| Term (EN) | complaint |
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| Definition (EN) | expression of dissatisfaction, other than appeal, by any person or organization, to an accreditation body,
relating to the activities of that accreditation body or of an accredited CAB, where a response is expected |
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| Term (FR) | |
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| Definition (FR) | |
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| Term (DE) | |
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| Definition (DE) | |
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| Term (BS) | |
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| Definition (BS) | |
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| Term (HR) | |
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| Definition (HR) | |
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| Term (SR) | prigovor |
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| Definition (SR) | izraz nezadovoljstva, osim žalbe, koji je uputila tijelu za akreditaciju bilo koja osoba ili organizacija u vezi s
aktivnostima tog tijela za akreditaciju ili akreditovanog CAB-a, na koji se očekuje odgovor |
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| Date | 2016-02-23 |
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| Standards | BAS EN ISO/IEC 17011:2012 |
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