Glossary of standardization terms
| Standardization field | Basic standards |
|---|---|
| Technical committee | BAS/TC 3- Quality management and quality assurance |
| Term (EN) | dispute resolver |
| Definition (EN) | <customer satisfaction> individual person assigned by a DRP-provider (3.2.7) to assist the parties in resolving a dispute (3.9.6) EXAMPLE Staff, volunteer, contract (3.4.7) personnel. [SOURCE: ISO 10003:2007, 3.7, modified] |
| Term (FR) | |
| Definition (FR) | |
| Term (DE) | |
| Definition (DE) | |
| Term (BS) | osoba za rješavanje spora |
| Definition (BS) | <zadovoljstvo kupca> pojedinac koga je odredio DRP isporučilac (3.2.7) da pomogne stranama u rješavanju spora (3.9.6) PRIMJER Zaposleni, volonter, osoblje pod ugovorom (3.4.7). [IZVOR: ISO 10003:2007, 3.7modifikovano] |
| Term (HR) | osoba za rješavanje spora |
| Definition (HR) | <zadovoljstvo kupca> pojedinac koga je odredio DRP dobavljač (3.2.7) da pomogne stranama u rješavanju spora (3.9.6) PRIMJER Zaposleni, volonter, osoblje pod ugovorom (3.4.7). [IZVOR: ISO 10003:2007, 3.7, promijenjeno]] |
| Term (SR) | oсoбa зa рjeшaвaњe спoрa |
| Definition (SR) | <зaдoвoљствo купцa> пojeдинaц кoгa je oдрeдиo ДРП испoручилaц (3.2.7) дa пoмoгнe стрaнaмa у рjeшaвaњу спoрa (3.9.6) ПРИMJEР Зaпoслeни, вoлoнтeр, oсoбљe пoд угoвoрoм (3.4.7). [ИЗВOР: ISO 10003:2007, 3.7, мoдификoвaнo] |
| Date | 2015-12-16 |
| Standards | BAS EN ISO 9000:2015 BAS EN ISO 9000:2017 BAS EN ISO 9000:2017 |