| Standardization field | Basic standards |
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| Technical committee | BAS/TC 3- Quality management and quality assurance |
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| Term (EN) | complaint |
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| Definition (EN) | expression of dissatisfaction, other than appeal (3.19), by any individual or organization to a certification body, relating to the activities of that body or a certified person, where a response is expected |
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| Term (FR) | |
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| Definition (FR) | |
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| Term (DE) | |
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| Definition (DE) | |
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| Term (BS) | |
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| Definition (BS) | |
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| Term (HR) | |
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| Definition (HR) | |
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| Term (SR) | prigovor |
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| Definition (SR) | izrazi nezadovoljstva, drugačiji od žalbe (3.19), bilo kojeg pojedinca ili organizacije sertifikacionom tijelu koji se odnose na aktivnosti tog tijela ili sertifikovane osobe, kada se očekuje odgovor |
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| Date | 2015-11-13 |
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| Standards | BAS EN ISO/IEC 17024:2015 |
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