| Standardization field | Basic standards |
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| Technical committee | BAS/TC 3- Quality management and quality assurance |
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| Term (EN) | service standard |
|---|
| Definition (EN) | standard that specifi es requirements
to be fulfi lled by a service to
establish its fi tness for purpose
NOTE Service standards may be prepared
in fi elds such as laundering, hotel
- keeping, transport, car-servicing,
telecommunications, insurance, banking,
trading. |
|---|
| Term (FR) | norme de service |
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| Definition (FR) | |
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| Term (DE) | Dienstleistungsnorm |
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| Definition (DE) | |
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| Term (BS) | standard za uslugu |
|---|
| Definition (BS) | standard koji specifi cira zahtjeve
koje mora ispuniti neka usluga,
kako bi se osigurala njena spremnost
za namjenu
NAPOMENA Standardi za usluge
mogu se donijeti za područja kao što su
praonice rublja, hotelijerstvo, transport,
održavanje vozila, telekomunikacije,
osiguranje, bankarstvo, trgovina. |
|---|
| Term (HR) | |
|---|
| Definition (HR) | |
|---|
| Term (SR) | |
|---|
| Definition (SR) | |
|---|
| Date | 2016-02-07 |
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| Standards | BAS EN 45020:2009 |
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