| Standardization field | Basic standards |
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| Technical committee | BAS/TC 3- Quality management and quality assurance |
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| Term (EN) | complaint |
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| Definition (EN) | expression of dissatisfaction made to an
organization (3.8), related to its products, or the
complaints-handling process itself, where a response
or resolution is explicitly or implicitly expected
[ISO 10002:2004, 3.2]
NOTE Complaints can be made in relation to the dispute
(3.6) resolution process. |
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| Term (FR) | |
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| Definition (FR) | |
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| Term (DE) | |
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| Definition (DE) | |
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| Term (BS) | |
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| Definition (BS) | |
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| Term (HR) | |
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| Definition (HR) | |
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| Term (SR) | prigovor |
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| Definition (SR) | iskaz nezadovoljstva upućen organizaciji (3.8), a
koji se odnosi na njene proizvode, ili na sam proces
rješavanja prigovora, gdje se očekuju eksplicitni ili
implicitni odgovori
[ISO 10002:2004, 3.2]
NAPOMENA Prigovori se mogu uložiti i u odnosu na
proces rješavanja spora (3.6). |
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| Date | 2016-02-23 |
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| Standards | BAS ISO 10003:2009 |
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